Your Questions Answered
Find answers to common questions about our cleaning services, policies, and more. If you need extra help, just get in touch.
Services & Options
What’s included in each clean?
Each clean typically includes general household tasks such as dusting, vacuuming, mopping floors, and cleaning kitchens and bathrooms, along with attention to detail such as skirting boards, removing cobwebs, and vacuuming right into the corners.
The quality of the clean is closely linked to allowing the right amount of time for your home, so we’ll help agree a suitable number of hours to ensure everything is completed to a high standard.
Your cleaner will work through your home based on your priorities, so the service can be tailored to your needs and focus on the areas that matter most to you.
What’s not included:
We do not typically carry out heavy or specialist cleaning such as oven deep cleans, inside fridge/freezer cleaning, mould removal, upholstery cleaning, carpet cleaning or lifting and moving heavy furniture.
Do you offer one-off cleaning services?
We don’t currently offer one-off cleaning services, but we’d be happy to help you explore our regular cleaning options:
Can I choose weekly or fortnightly cleaning?
Absolutely, we offer both weekly and fortnightly cleaning, with most customers choosing weekly to keep their home consistently spotless.
Pricing & Basics
How much does your service cost?
Prices start from £18.50 per hour for weekly cleaning and £22.50 per hour for fortnightly cleaning. Final rates may vary depending on location. Please give us a quick call for an accurate quote for your area—we’ll be happy to help
Do I need to provide cleaning supplies?
Yes — we ask that you provide all cleaning products and equipment (e.g. vacuum cleaner, mop, cloths, and cleaning products).
This is usually preferred by our customers, as it keeps everything consistent with what you already use and trust, gives you full control over the products used in your home, and helps avoid cross-contamination between households, helping to maintain a more hygienic, allergen-conscious environment.
Is there a contract to sign?
Yes — we provide a simple monthly rolling service agreement. It outlines your cleaning schedule, service details, and our terms, including the one-month notice period, so everything is clear from the start.
How It Works
How do you select the right cleaner for me?
We arrange a visit to your home to understand your specific requirements, then carefully match you with one of our local cleaners who we feel is best suited to your needs.
How long will it take to arrange a cleaner for me?
We’ll typically arrange a cleaner for you within a few days (subject to availability), with your first clean usually taking place within 7–10 days.
Your Cleaner
Will I have the same cleaner each time, and can I meet them beforehand?
We always aim to provide you with the same regular cleaner for consistency and peace of mind. In the rare event they are unavailable, we will arrange a suitable replacement to ensure your service continues smoothly.
Yes — you’re very welcome to meet your cleaner beforehand if you’d like. We can arrange an introduction to make sure you feel comfortable and confident before your first clean.
Are your cleaners insured and vetted?
Yes — all our cleaners are fully covered by public liability insurance for your peace of mind.
We also have a thorough vetting process in place. We interview each cleaner in their own home and take up at least two references to ensure they are experienced, reliable, and trustworthy. We only approve cleaners once we are completely satisfied with their checks and references.
If my regular cleaner is unavailable, will you provide a replacement?
Yes — if your regular cleaner is unavailable, we always aim to provide a carefully selected replacement to help ensure your service continues without interruption.
Flexibility & Control
Can I choose the day of my clean?
Yes — we will always do our best to accommodate your preferred day, and your clean will then take place on the same day each visit for consistency. If your preferred day isn’t available, we’ll offer the closest suitable alternative.
Do I need to be at home during the clean?
No — you don’t need to be at home while your clean takes place. Most of our customers prefer to provide access and go about their day as normal.
You can choose the option that suits you best: Provide a key for your regular cleaner, be at home during the clean, or use a secure key safe.
Your property’s security is very important to us, and where a key is provided, it will always remain with your regular cleaner for consistency and peace of mind.
Can I request a different cleaner if I’m not satisfied?
Yes — your satisfaction is very important to us. If you’re not happy with your cleaner, just let us know and we will arrange a different cleaner for you
How do I reschedule or cancel a clean?
Just contact us as soon as possible and we’ll rearrange or cancel your scheduled clean.
How do I end my regular cleaning service?
Just let us know and we’ll arrange the cancellation of your ongoing service in line with our one-month notice period.
Ready to get started?
